Is AI enough for a job at GCC? Companies now train freshers for real-world experience

By admin Jun30,2024

While AI forms a key skill set in today’s job market, GCCs (global capability centres of MNCs) are in a crux over freshers being reluctant to do grunt work in initial stages. The emerging trend of new-age AI techonogly has changed GenZ’s outlook on work culture, which poses a new challenge to the companies, reported ToI. Despite being able to work with AI more fluently than others, as per a LinkedIn study, the developing mindset of the freshers is now becoming a pain point for GCCs, all of whom are trying to find ways to temper expectations and help them understand the end-to-end needs of the engineering and software assembly lines.

“My biggest struggle with this generation is that they talk only about AI and ML. Just out of college, they do not understand that in a sector like banking, AI cannot be deployed just like that, that banks are bound by lots of regulations,” Srikanth Gopalakrishnan, CIO for people and head of the India technology centre, Deutsche Bank Group, said to ToI.

‘Work at GCCs not college science experiment’
To deal with continued hindrance, the banks are now providing two projects to the trainees over one year, after which they can choose a permanent project. As a result of this exercise, Gopalakrishnan said that many of them look for projects based on the exposure they get and not just the technology.

The activity trains the freshers to understand what the work will entail for them in intital years. “When they come out of college, they have a mindset that work is always about writing code from scratch,” he added.

“We help them differentiate between a science experiment in college and real-life business,” Vaidyanathan Seshan, SVP and India tech hub head for Canadian athletic apparel company Lululemon says. They are also asked to shadow a senior employee so that processes are understood, and the trainee gets an idea of the sort of products used by the firm. Seshan says this helps them get over the obsession with buzz words.Training camps, A-Z:
Vaidyanathan Seshan explains that the camps helps to bust the myth the work will consist only of coding. Part of the initial training therefore involves giving fresh graduates a deep dive into the retail sector. During a three-month bootcamp, freshers are not put on any project, but are taught things like Java, cloud services, and how and what sort of data they should go after.A similar approach is used by professional services firm Alvarez & Marsal, where a senior supervises the work for a few months. “The most important thing for us is to make sure that freshers understand what GCCs do and how they can build a successful long-term career with us,” says Manish Goyal, MD & GCC lead for India. This, he says, is not really possible during the internship. “We have found that the best way is to put them on a project with a seasoned professional. The fresher works with senior managers in an apprenticeship model. This way, freshers get deep exposure and learning,” he says.

Subashini Sriram, HR head at healthcare technology GCC Carelon Global Solutions, calls this generation of graduates “aspirational”.

(with ToI inputs)

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